REFUND POLICY

Thank you for shopping with Aura Design! We take pride in offering a wide range of high-quality home decor products including mats, cushions, baskets, wall hangings, pouffes, and rugs. Your satisfaction is our top priority, and we are committed to providing you with the best possible shopping experience. Please read our refund policy carefully to understand your rights and responsibilities when it comes to returns and refunds.

General Refund Policy:

1. Returns and Refunds: If you are not completely satisfied with your purchase, you may return it within 7 days of the delivery date for a refund. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Shipping: Customers are responsible for the cost of return shipping unless the product received is damaged, defective, or incorrect. Please contact us at info@auradesign.store to initiate a return and receive return instructions.

Product-Specific Refund Policies:

Please note that some of our products have specific refund policies due to their nature:

1. Mats, Cushions, and Rugs: These items can be returned within 7 days of delivery if they are in their original condition and in original packaging. Any signs of wear or use may result in a partial refund or denial of the return.
2. Baskets, Wall Hangings, and Pouffes: These items can be returned within 7 days of delivery if they are in their original condition. Please ensure they are not damaged during the return process to receive a full refund.
3. Customized Products: Products that have been customized or personalized are non-refundable unless they are damaged, defective, or incorrect. We recommend reviewing your customization details carefully before placing an order.

Disclaimer on Product Use:

Aura Design products are designed for decorative and functional purposes. Please use our products responsibly and in accordance with their intended purpose. We are not responsible for any misuse or accidents resulting from improper use of our products. Always follow care instructions provided with each product to ensure their longevity and safety.

Return Period Policy:

All return requests must be initiated within SEVEN (7) days of the delivery date. Any requests received after this period may not be eligible for a refund. To initiate a return, please contact us at info@auradesign.store with your order number and details of the issue.

Terms and Conditions:

1. All refunds will be issued as Store Credit, valid for 3 months from credit issue date.
2. Refunds in the form of Store Credit will be processed within 10 business days of receiving the returned product(s) and inspecting them for eligibility.
3. Shipping and handling fees are non-refundable unless the return is due to our error.
4. We reserve the right to deny a refund if the returned product does not meet our refund policy criteria.
5. Aura Design reserves the right to modify this refund policy at any time. Any changes will be posted on our website.

If you have any questions or concerns regarding our refund policy or need assistance with a return, please don't hesitate to contact us at info@auradesign.store. We are here to help and ensure your satisfaction with our products. Thank you for choosing Aura Design for your home decor needs.